Terms and conditions

Disclaimer

 

Whilst every effort has been made by Pentagon Corporation (Pty) Ltd, to ensure the accuracy, availability and reliability of all information, images or data tables on this website, Pentagon Corporation (Pty) Ltd, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of products or services, or the accuracy of the information and/or images on this website. Pentagon Corporation (Pty) Ltd shall accept and have no liability of whatever nature and howsoever arising in respect of any claim, damages, loss or expense, whether direct or indirect including consequential loss or loss of profit, arising out of or in connection with the reliance by you, the browser, on the contents of this web site, or the user of the products and services described herein. The user agrees to submit exclusively to the law of the Republic of South Africa and the jurisdiction of the courts of the Republic of South Africa in respect of any dispute arising out of use of the web site.

 

Pentagon Corporation (Pty) Ltd retains all its intellectual property rights in any information contained in e-mail messages (or any attachments thereto) which relates to the official business of the company or of any of its associates. Such information may be legally privileged, is to be treated as confidential and Pentagon Corporation (Pty) Ltd will take legal steps against any unauthorised use. Pentagon Corporation (Pty) Ltd does not take any responsibility for, or endorses any information which does not relate to its official business, including personal mail and/or opinions by senders who may or may not be employed by the company. In the event that you receive a message not intended for you, we request that you notify the sender immediately, do not read, disclose or use the content in any way whatsoever and destroy/delete the message immediately. While Pentagon Corporation (Pty) Ltd will take reasonable precautions, it cannot ensure that this e-mail will be free of errors, viruses, interception or interference therewith. Pentagon Corporation (Pty) Ltd does not, therefore, issue any guarantees or warranties in this regard and cannot be held liable for any loss or damages incurred by the recipient which have been caused by any of the above-mentioned factors.

 

Indemnification

 

You indemnify and hold us harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages of all and every kind, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of the Services offered on this website, or the use of the Services, information and/or images available on this website, whether due to our negligence or not. These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing. These terms and conditions shall be for the benefit of Pentagon Corporation and may be waived by us in our discretion.

 

Returns policy

 

Pentagon Corporation (Pty) Ltd will refund or exchange purchases within 7 days from the date of receipt as long as the item has not been used and is returned in the original packaging, and that the relevant proof of purchase is provided. Products must be returned to our offices and any related transport costs will be for the purchasers account. Pentagon Corporation (Pty) Ltd will not accept returns of any used products or products where the original packaging has been opened or damaged. Custom made products, or products cut to custom lengths will not be eligible for return. Pentagon Corporation (Pty) Ltd will give a refund based on the original payment method used to buy the products.

 

Collection of goods

 

Any courier, transporter or similar service provider nominated to collect goods from Pentagon Corporation (Pty) Ltd on your behalf must provide a valid waybill as proof of collection, and for tracking purposes. Pentagon Corporation (Pty) Ltd reserves the right to not release goods to your nominated service provider if a suitable waybill cannot be provided. Goods must be collected during the office hours specified on our Contact Us page. For security reasons, it is not possible to accommodate collections outside of office hours, and it is not possible to leave goods with security.

 

Payment terms

 

For customers making up front payments for goods and services, monies must clear in our bank account before goods are released. Cash deposits are not permitted, and any and all charges resulting from a cash deposit must be paid by the purchaser before goods will be released.

 

Recycled materials policy

 

While the use of recycled materials may reduce costs, and is positive for the environment, customers should be aware that recycled materials by their very nature can be inconsistent and variable from batch to batch. This can affect specifications in any ropes and twines products made from recycled materials, including but not limited to the breaking strength, meters per kilogram, diameter and colour. Pentagon Corporation (Pty) Ltd does not accept any liability or responsibility for variations from target specifications in products made from recycled materials, however every effort is made to obtain the best quality recycled materials available.

 

Breaking strengths

 

The breaking strength of a rope is an average measure from a sample of ropes, which gives an indication of the point at which the rope is expected to break. While the information may be useful, the breaking strength observed in actual use may differ. Each individual rope coil may vary, and so too might the conditions under which each rope is used and maintained. Temperature, exposure to water or moisture, exposure to chemicals, UV exposure, dirt and abrasion can all effect the strength of a rope. For that reason it is important to observe a safety factor of 5 when using a rope. That is you should not apply a force greater than one fifth of the breaking strength. Avoid using a rope that shows signs of damage, degradation or wear.